We all have behavioral defaults we go to in times of stress or anxiety. Often, those defaults only serve to increase the stress and the chaos that comes with it. Because they're subconscious for the most part, the chaos dulls our level of awareness.
Leaders who put people first, face fewer dilemma's in their decision-making. The data doesn't lie about the results, both financially and culturally, of organizations with a healthy balance between both. They're willing to suffer short-term pain for long-term gain.
We live in an environment of more resistance to just about anything I've seen in my lifetime. The reality is that most leaders are great when times are good, but not so great in times of crisis. Leading through resistance is a skill set not many have.
Organizationally, change has to start at the top. Where's there's a significant RC Factor (Resistance to Change) in the culture, that change oftentimes has to start with the individual. If you're going to take that risk, have a plan.
When organizations become dysfunction, inefficient, or ineffective it's primarily because they get so focused on process that they lose sight of the whole of organization, especially their people. That kind of Leadership doesn't cut it anymore.