When organizations become dysfunction, inefficient, or ineffective it's primarily because they get so focused on process that they lose sight of the whole of organization, especially their people. That kind of Leadership doesn't cut it anymore.
Many leaders are so consumed by process that they default to a command-and-control leadership style, especially in crisis. (COVID anyone?) As a result, their level of awareness to leadership gaps (both personally and professionally) is neutralized.
I often talk with Leaders that can't define their leadership culture. If the culture of an environment depended upon fairness and everyone playing by the rules, what kind of leadership do you think that would look like?
Daily process-driven decisions are one thing. Major people-driven decisions are quite another. More often than not, process overrules people and major decisions are made in a silo at the cost of people, rather than in the interest of them.
Our culture has forever been obsessed with labels. Not only do we label events and movements, we label people. I talk to many, who without realizing it, talk of themselves using negative descriptors, or labels that clearly reflects their state of mind. We have enough people labeling us without doing it to ourselves.
The character traits shared in Part I and here in Part II are unchanging and have to be cultivated over time. When I say unchanging, I mean they're never passé or cliched. They're focused on people and the behaviors people expect and require from their leaders in an environment that's been changed forever by COVID.